!! OMG, how unfortunate: AOL service from beyond the grave !!

There is at least one company that provides service even longer than “til death do us part.” AOL recently refused to cancel the Internet of a deceased woman when her daughter called to make the request. Not only did they refuse to cancel it, but they insisted that the dead woman make the call herself.

This story is so outrageous that it smacks of a hoax/anti-AOL propaganda, but it’s still funny. Read all of Brenda’s letter after the jump.

“Hi! I’m writing after hearing the phone conversation between Vincent and AOL. I was curious about this because I had a similar conversation with AOL back in February.
My mom had AOL, but on February 21st, she was killed in a car accident. On February 23rd, I called AOL to cancel her service. I wish I could have recorded the conversation for you. It was unbelievable. After explaining that my mother was killed in the accident, the rep told me that he was sorry that my mom was unhappy with the service. He then suggested lowering the number of hours per month to reduce the bill. I said “she was killed.” The rep then said, “I understand what you are saying, I’m just trying to come up with a solution.” He actually got snippy with me. AOL finally told me that my mom would have to call and cancel the service herself (even after I provided the coroner’s ID number for the incident, etc.). I told them that if they could reach her that they should let me know how they did it. I told them that in the meanwhile, all credit cards, etc. were being canceled as a result of her death.
I had to go back to my mom’s in April (I live in Ohio and she lived in CA). I checked the connection and sure enough – AOL hadn’t canceled. I bet if I tried to connect again from her house it will still be connected.”

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1 Comment on "OMG, how unfortunate: AOL service from beyond the grave"

  1. AOL Sucks, and here is just another reasson why. P.S. Frank I am totally stealing the idea for this post from you but promise to give you full (frontal) credit.

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